Interaction & Enablement Designer (UI/UX) | Al-Futtaim Automotive

Job Requisition ID: 176439 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are looking for an Interaction & Enablement Designer (UI/UX) to design efficient, user centred interactions across omnichannel touchpoints, digital tools, and internal platforms. This role plays a critical part in translating business, user, and operational needs into intuitive interaction designs that improve consistency, reduce complexity, and enable automation and operational efficiency across customer and internal journeys.
Partnering closely with product, technology, and operations teams across brands, you will ensure interaction design is embedded into scalable, executable omnichannel solutions that deliver measurable value for both the business and its customers.

What You Will Do
•    Plan and deliver interaction designs across omnichannel touchpoints, internal tools, and platforms, including user story mapping, wireframes, UI, prototypes, and detailed design specifications for handover
•    Identify and deliver improvements to existing interfaces and workflows through usability testing, expert analysis, and data insights
•    Engage with business, product, and operational stakeholders to understand objectives, constraints, and success measures, ensuring clarity and alignment throughout the design process
•    Translate business, user, and operational needs into clear interaction, functional, and experience requirements, advocating user centred and enablement focused solutions
•    Work within established brand guidelines and design systems while continuously improving usability, consistency, and interaction quality across channels
•    Embed appropriate user research and testing activities throughout the design lifecycle and clearly communicate actionable insights
•    Facilitate effective omnichannel design workshops and collaboration sessions with cross functional teams
•    Deliver high quality experience design artefacts on time, supporting smooth execution and implementation

Required Skills to Be Successful
6+ years’ experience in a mid to senior UI/UX or interaction design role
At least 2 years’ experience within omnichannel retail environments, with a focus on e commerce
Proficiency in design tools such as Sketch, Figma, XD, or similar, with a strong understanding of responsive design best practices
Experience working within design systems while driving continuous improvement and innovation

About the Team
You will join a collaborative digital design environment within the Automotive business, working closely with product, technology, and operations teams across multiple brands. The team focuses on building scalable, user centred omnichannel experiences that improve efficiency, enable teams, and enhance customer interactions across internal and external platforms.

What Equips You for the Role
•    A proactive, resilient, and results oriented approach, with the ability to work at pace and deliver high quality outcomes
•    Strong collaboration skills and a genuine passion for creating meaningful, intuitive user experiences
•    A strong customer centric mindset with the ability to translate insights into impactful design solutions
•    Strong UI/UX design capability with experience across omnichannel and digital platforms
•    Ability to plan, conduct, and synthesise user research into actionable design outcomes
•    Strong analytical, numerical, and problem solving skills
•    Excellent stakeholder management, influencing, and communication skills, including the ability to engage at both C level and operational levels
•    Confident facilitation and presentation skills, particularly in workshops and cross functional settings
•    Strong attention to usability, interaction quality, and consistency across customer and internal journeys

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.