Insurance Assistant - Property Claims | Orient Takaful PJSC

Job Requisition ID: 182134 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Insurance Assistant – Property Claims

Key Responsibilities:

1. Register, process, and monitor assigned Property claims; review policy coverage, terms, warranties, exclusions, loss adjuster reports, and supporting documents; follow up on outstanding requirements; and maintain accurate system records.
2. Maintain appropriate claim reserves and complete documentation.
3. Coverage assessment alongside liability and quantum.
4. Prepare clear, reasoned claim notes recommending approval, settlement, declinature, or further investigation, supported by relevant policy provisions and evidence.
5. Handle assigned Property claims end-to-end within the given authority, while supporting the Team Leader with claim monitoring, follow-ups, reporting, and workflow requirements.
6. Coordinate with policyholders, brokers, re-insurers, surveyors, loss adjusters, and service providers, providing timely claim-status updates.
7. Manage recovery, salvage, and reinsurance requirements, where applicable.
8. Process and communicate approved settlements or declinatures within the prescribed TAT and maintain all supporting records in DMS.
9. Comply with company policies, procedures, service standards, and applicable regulatory requirements.

Requirements:

• Bachelor's degree or diploma in Insurance, Business Administration, or a related field.
• 2–4 years of insurance experience, preferably in Property claims.
• Knowledge of Property insurance products and claims processes is a must.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in Microsoft Office applications, especially Excel and Word.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Orient Takaful PJSC, a Public Joint Stock Company (DFM code: ORIENTTKAFUL) is one of the leading Takaful companies in the U.A.E. A subsidiary of Orient Insurance P.J.S.C, which is a part of the esteemed Al-Futtaim Group, the company began Takaful operations in 2017 with a paid-up capital of AED 200,000,000 following the successful launch of our IPO on the Dubai Financial Market. With head office in Dubai, the company serves its clientele through an extensive branch network in Abu Dhabi and Sharjah in UAE.