Inbound Sales Executive I Dubai | Financial Services| Orient Insurance PJSC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description: 

We are hiring an Inbound Sales Executive to handle customer inquiries, provide accurate information, and deliver exceptional service while adhering to call center standards.

What You’ll Do:

• Handle inbound calls and follow standard greeting, verification, and closing procedures.
• Meet SLAs for wait time, handling time, and service quality.
• Manage general queries, updates, corrections, and simple service transactions.
• De‑escalate customer concerns with professionalism and empathy.
• Log all interactions accurately in the system.
• Support root‑cause analysis of repeat calls and contribute to improving FAQs and knowledge base.
• Redirect complex cases to the correct team with proper follow‑up.

Required Skills to be successful 

• Strong communication and customer service skills.
• Ability to stay calm, professional, and solution‑oriented.
• Accuracy in documentation and comfort with CRM tools.
• Experience in call centers or insurance (preferred).
• English required; Arabic is an advantage.

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.