Head of Retail | Al-Futtaim Automotive | Electric Vehicles

Job Requisition ID: 170089 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
•    The purpose of the Head of Retail will be responsible e for PandL growth of new electric vehicle brands in the UAE  through implementation of a consistent and exemplary customer experience in line with the brand and Al-Futtaim electric vehicle guidelines and customer journey, to deliver on the network performance in new car sales, certified pre-owned vehicle sales, financing and retail after-sales service as well as ensuring stock levels are optimized, deliver sales and financial targets on a monthly basis.

What you will do:
Retailing: 
•    Establish a world-class retail organization and get customer experience in new electric brands implementing a retail sales strategy and proposition that leads to improvements in overall retail performance, customer loyalty and profit growth. 
•    Market development:
•    To set up the sales and Aftersales retail teams and readiness of stock to implement go-to-market strategies for new market growth.
Matrix Retail Organization: 
•    Drive successful financial performance and customer satisfaction for new electric vehicle brands retail via shared accountabilities with the Al-Futtaim automotive and emerging electric vehicles brand teams as well as Al-Futtaim financial services. 
Customer Experience: 
•    Provide retail customers with an outstanding end-to-end customer journey according to the brand and Al-Futtaim guidelines and ensure the retail team deliver a consistent retail experience through physical and digital channels. 
•    Support and coordinate the development and implementation of the new electric vehicle brands automotive brand digital experience (including e-commerce). 
•    Active role in customer interaction management ensuring sense of pulse and voice of the electric vehicle customers.
Business Performance:  
•    Drive revenue and profit to achieve the budgeted target on net sales, gross margins, and net profit for the entire retail business including sales, service and parts ensuring stock levels are optimized.
•    Manage new electric vehicle brands specific sales and Aftersales financial budgetary goals and forecasts.
•    Lead penetration of service and extended warranty plans.
Team Management:  
•    Create a high growth mindset team.
•    Drive a talent development system that creates retail professionals who are recruited correctly, developed, coached and engaged through performance management, learning, development and succession planning.  
•    Establish lean and effective Dealer principal and sales and aftersales manager structure and team.
•    Drive performance of retail team through measurable key performance indicators.
•    Ensure 100% compliance with standard operating procedures.
•    Drive Al-Futtaim values in the workplace.

Required Skills to be successful:
1.- Knowledge of the complete automotive business model and value chain and P&L & retailing experience
2.- Experience with leading teams across a large region
3.- Experience with Electric Vehicle brands and/or luxury brands
4.- Experience with managing premium customers and in-depth market insigh

About the Team:
•    Reporting to the Managing Director and will work closely with the broader internal and external stakeholders

What equips you for the role:
•    Bachelor’s or Masters Degree in Business Administration or related discipline.
•    10 – 15 years knowledge and experience with P&L retailing in the retail automotive industry.
•    Proven track record in establishing and driving best-in-class retail performance and customer experience in digital and/or high-end automotive dealerships/groups.
•    Experience in relationship-based, modern, innovative, creative customer journeys that deliver future orientated customer experience.
•    Experience in high-growth businesses and start-ups is highly preferable.
•    Experience with rapid growth of brands into new markets including the set-up of sales and Aftersales teams.
•    Experience with leading teams across a large region.
•    Proven track record in driving performance of automotive key performance indicators.
•    Experience with electric vehicle brands and/or luxury brands and a sales expert.
•    Experience with premium customer experience and sustainability with a strong understanding of electric benefits in the automotive industry.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicles.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.