Handover Specialist | Al-Futtaim Automotive | BYD

Job Requisition ID: 175880 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, the handover specialist will make sure to consistently deliver an educational, immersive, and exciting experience to all future customers.

The handover Specialist will prepare the customers for their future with a BYD vehicle, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.

What You Will Do:

Customer management, set expectations

Ensure customer journey aligns with vehicle journey

Vehicle preparation according to BYD standards

Handover vehicles to customers in a customer focused and tailored manor

Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members

Providing excellent and a delightful customer experience as per company policy and procedures

Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly

Maintaining an up-to-date knowledge of personnel and procedures. As well as product updates and industry trends and news

Supporting the sales Team with the Test Drive where required

Required Skills and Experience:

Degree education preferred, but not essential

A minimum of 2 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered

English is essential, and Arabic is desirable

Must possess technical knowledge of automobiles, negotiation and influencing skills and a KSA driving license

About the Team:

You’ll be joining a performance-driven sales team that thrives on discipline, energy, and customer obsession. Whether you’re a tech-driven closer or a relationship builder, what sets you apart here will be your ability to manage leads consistently and turn opportunities into lasting relationships

What’s in it for You:

Competitive base salary + commission structure.
Training via BYD global programs and Al-Futtaim’s learning ecosystem.
Career progression into senior sales, product, or leadership roles.
Opportunity to represent a pioneering global tech brand with the backing of Al-Futtaim’s strong market presence.
Comprehensive benefits in line with Al-Futtaim policy (medical, insurance, retail discounts, etc.)

The Hiring Process:

We believe in keeping things transparent and fair. Here’s what you can expect:
Application – Submit your CV online through our portal.
Video Interview – If shortlisted, record yourself answering a few critical but simple questions.
Talent Acquisition Interview – Discuss your experience, achievements, and career fit.
Role Play & Panel Interview – Showcase your sales approach in a practical scenario.
Offer – If selected, we’ll make it official and start your journey with BYD

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.