Fleet Operations Supervisor | Al-Futtaim Automotive | BYD

Job Requisition ID: 175922 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:
BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

What You Will Do:
Represent BYD as a trusted advisor, guiding customers from enquiry through test drive to handover.
Ensure every enquiry is tracked, followed up, and converted through effective sales system usage.
Deliver a premium customer experience, blending product expertise with genuine relationship-building.
Work closely with marketing, aftersales, and finance teams to ensure seamless processes and satisfied customers.

Required Skills and Experience:
5+ years of automotive fleet operations experience.
Understanding of sales pipeline monitoring and delivery. 
Track record in lead conversion, pipeline management, and customer follow-up.
Lead on establishing, maintaining, and optimizing the standard operating procedures for fleet within Al Futtaim Electric Mobility Company. 
Management of fleet demo vehicles, including but not limited to; calendar management of requests, booking and preparation coordination, monitoring usage as well as onboarding/off boarding, logistical movement, accident claim and processing.
Lead and management of fleet sales operations, including but not limited to; quotation issuance, credit applications, invoicing, sales documentation, payment transactions, vehicle registration and tagging, account creations and pre-delivery inspection requests.
Leading on fleet lease return process and fleet used cars operational sales process. Coordination with brand operational leads to ensure physical vehicle readiness for sale, and transfer of ownership. 
Strong communication and negotiation skills; fluency in English required (other languages an advantage).
Tech-savvy with sales systems and digital sales platforms.
Valid UAE driver’s license.
Driven, resilient, and motivated by customer success and sustainable innovation.

About the Team
You’ll be joining a performance-driven Fleet team that thrives on discipline, energy, and customer obsession. Whether you’re a tech-driven closer or a relationship builder, what sets you apart here will be your ability to turn opportunities into lasting relationships.

What’s in it for You
Competitive base salary + benefits.
Training via BYD global programs and Al-Futtaim’s learning ecosystem.
Career progression into fleet or leadership roles.
Opportunity to represent a pioneering global tech brand with the backing of Al-Futtaim’s strong market presence.
Comprehensive benefits in line with Al-Futtaim policy (medical, insurance, car discounts, retail discounts, etc.).

The Hiring Process
We believe in keeping things transparent and fair. Here’s what you can expect:
Application – Submit your CV online through our portal.
Talent Acquisition Interview – Discuss your experience, achievements, and career fit.
Panel Interview – Showcase your fleet approach in a practical scenario.
Offer – If selected, we’ll make it official and start your journey with BYD.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicles.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.