Fleet Administrator | Al-Futtaim Automotive | Electric Mobility

Job Requisition ID: 178762 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role: 
We are looking for a highly organized and detail-oriented Fleet Administrator to support the day-to-day administrative operations of the Al-Futtaim Electric Mobility fleet team in Dubai. In this role, you will help ensure vehicles, documentation, system updates, and 
customer coordination are managed accurately and efficiently so that the right asset is delivered to the right place at the right time. You will play an important part in supporting smooth vehicle handovers, maintaining accurate records, and enabling excellent 
service for internal stakeholders and fleet customers. 

What you will do: 
• Provide end-to-end administrative support for fleet operations, ensuring timely and accurate processing of vehicle-related 
documentation and transactions. 
• Coordinate with internal teams, workshops, drivers, customers, and external agencies to support seamless vehicle 
deliveries and test drive arrangements. 
• Maintain accurate records for registrations, invoicing, insurance, vehicle control documents, sales letters, gate passes, and 
related paperwork. 
• Update CRM and internal systems with customer activity, enquiry status, quotations, tender information, and delivery 
progress. 
• Support reporting and analysis of fleet activity, including sales performance, pipeline updates, pricing, margins, and related 
operational data. 
• Monitor demo vehicle readiness, including cleanliness, charging, servicing, and issue escalation to ensure a strong customer 
experience. 
• Help identify process issues or risks early and coordinate with stakeholders to resolve them efficiently. 
Required skills to be successful: 
• Strong administrative and coordination skills with high attention to detail. 
• Experience handling vehicle documentation, invoicing, registrations, or sales support processes. 
• Good working knowledge of MS Office, especially Excel and PowerPoint. 
• Familiarity with SAP and a basic understanding of CRM or Salesforce systems. 
• Strong communication skills and confidence working with multiple internal and external stakeholders. 
• Ability to manage multiple priorities, work under pressure, and meet deadlines without compromising accuracy. 
• Problem-solving mindset with a proactive approach to issue resolution and process improvement. 

About the team: 
You will be part of the Al-Futtaim Electric Mobility fleet team, supporting a fast-paced operation focused on delivering high-quality service to fleet customers. The team works closely across sales, operations, workshops, and external partners to ensure vehicles are prepared, documented, and delivered efficiently. Collaboration, responsiveness, and operational accuracy are central to how the team performs. 

What equips you for the role: 
• High school education or equivalent. 
• At least 2 years of experience in a similar administrative, fleet, sales coordination, or operations support role. 
• Experience supporting fleet customers, vehicle handovers, or sales administration processes is an advantage. 
• Comfortable working with systems, reports, and data while maintaining a high level of accuracy. 
• Well-organized, dependable, and able to work effectively with people from diverse backgrounds. 
• A customer-focused mindset with the ability to follow processes and maintain service standards.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.