VCM/Floor Supervisor | Retail | Zara | Emquatier

Job Requisition ID: 173175 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Visual Commercial Supervisor works closely with the commercial manager to enhance the store’s image and commerciality through visual merchandising and strategic planning. This role is central in executing visual displays, offering exceptional customer service, and driving commercial success. The supervisor manages a team to ensure alignment with brand guidelines and proactive commercial responses. Success is measured through effective merchandise presentation, customer feedback, and inventory management.

Visual

• In charge of merchandising the store in accordance with company guidelines.
• Promote new lines effectively.
• Support the commercial manager in identifying and actioning creative and visual ideas for the store.
• Utilize in-store props and mannequins to create visual displays.
• Keep up-to-date with the latest fashion trends and provide feedback on competitors' activities.
• Master and use the Merchan app daily.

Commercial

• Have a deep understanding of the Gestion Retail app.
• Analyze daily information and react accordingly.
• Plan the commercial and visual activity of the store in daily/weekly/seasonal manners.
• Demonstrate flexibility in dealing with commercial issues like delivery delays and sudden events.
• Collaborate with the operational team to ensure best RFID practices are maintained.
• Monitor daily product replenishment and maintain high image standards.
• Conduct competitor analysis and provide product feedback.
• Control product levels in store and communicate needs to senior management.
• Manage procedures related to product deliveries, consignments, orders and RFID reports.

Customer Service

• Provide high-level customer service within the store.
• Support customer service with product knowledge, including awareness of new arrivals and replenishment of best sellers.
• Offer alternatives to customers and resolve queries, referring to senior management when necessary.

Training & Development

• Participate in the training and development of commercial colleagues.
• Collaborate with management to support training of new starters.
• Develop product knowledge within the team during morning meetings regarding novelties, promos, new layouts, and trends.

Health & Safety

• Maintain good housekeeping throughout all areas in the store and communicate with senior management in case of accidents.
• Be aware of risks to employees and customers, and implement safe work practices and procedures.

• Visual flair and creative thinking.
• Numeric and analytic skills.
• Passion for fashion.
• Strong time management and organizational skills.

• Experience in visual merchandising within a retail business or related field.
• Good team management skills.
• Strong communication and interpersonal skills.
• Ability to lead by example and motivate the team.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…