Sales Associate Cum Cashier | Retails | Zara EMQ

Tasks

• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)
• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods
• Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.
• Ensure that customers are acknowledged and receive a quality services   either face to face or over the telephone
• Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently
• Continually develop stocks knowledge and promotions throughout the store.
• Cover key responsibilities of the Head Cashier and Deputy Cashier in their absence.
• Follow and engage in the relevant training and development as set by your line manager.
• Ensure complete efficiency when following opening and closing cash desk procedures
• To deliver excellent customer services in order to achieve store sales target and proved great customer experience.

Training & Development

• To attend all relevant trainings pertaining to customer services and product knowledge

Standards

1. Compliance

• Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained
• Ensures employees are knowledgeable and always updated on SOPs
• Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered

2. Health and Safety

• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens
• To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Education:

• Degree holder

Minimum experience and knowledge:

• Previous fashion retail experience and/or excellent customer service experience preferred
• Previous cash handling experience desirable Strong numerate and literacy skills

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Job-Specific/Technical Skills required to complete the tasks:

• Love/and or passion for fashion
• Articulate and good communication skills
• Energetic & enthusiastic
• Good interpersonal skills