Emiratisation Service Advisor | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 171254 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:
The Service Advisor acts as the first point of contact for customers at the workshop and serves as the communication bridge between the customer and the technical team. This role plays a critical part in shaping the customer’s experience and should reflect professionalism, confidence, and trust in the service department

What You Will Do:
•    Vehicle Reception:
Conduct thorough vehicle inspections upon arrival, noting all discrepancies. Accurately record customer concerns and special requests, ensuring clear communication and documentation.
•    Vehicle Delivery:
Ensure smooth and professional delivery of vehicles to customers. Clearly explain the work carried out and address any queries the customer may have.
•    Customer Follow-Up:
Monitor progress to ensure timely vehicle delivery. Perform post-service follow-up to confirm repair quality and customer satisfaction. Proactively remind customers of their next service due.
•    Communication:
Maintain clear and professional communication with customers regarding estimates, approvals, and repair updates. Liaise effectively with workshop teams to ensure seamless operations.
•    Technical Evaluation:
Accurately identify customer complaints and assess the vehicle’s condition to differentiate between normal and abnormal performance issues.
•    Estimation & Negotiation:
Prepare and provide accurate cost estimates for repairs and services. Handle customer negotiations with confidence and transparency

Required Skills to Be Successful:
•    Strong technical knowledge to serve as a trusted consultant to customers
•    Ability to explain technical details in a clear, customer-friendly manner
•    Sound understanding of vehicle operation, maintenance, and breakdown prevention
•    Excellent communication and interpersonal skill

About the Team:
You will report to the Reception Manager and work alongside a dynamic team in a fast-paced workshop environment based in Mussafah, Abu Dhabi

What Equips You for the Role:
•    High School Certificate or Diploma
•    Minimum of 2 years’ experience in a customer facing role. 

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.