Sales Associate Cum Cashier I Retail I Massimo Dutti Jewel I Singapore

• The role of Sales Associate Cum Cashier is crucial to supporting the store's objectives by delivering excellent customer service tailored to meet customer needs while maintaining designated sections of the store. Success in this position requires efficiency in processing transactions, organizing stock areas, and upholding store standards. The Sales Associate Cum Cashier serves as a key touchpoint for customer interactions, necessitating strong interpersonal skills, flexibility, and a commitment to personal development through training.

Store Operations

• Maintain responsibility for one or several sections of the store, ensuring a neat appearance and effective displays.
• Process sales, exchanges, and refunds efficiently, ensuring accuracy in handling various payment methods.
• Ensure good housekeeping standards are maintained on the shop floor and cash desk areas are tidy.
• Maintain excellent standards in the stockroom by organizing and arranging the stock efficiently.

Customer Service

• Deliver excellent customer service both face-to-face and over the telephone to achieve store sales targets.
• Ensure customers are acknowledged promptly and provide a high-quality service experience.
• Cover key responsibilities of the Head Cashier and Deputy Cashier in their absence, ensuring seamless operations.

Sales and Promotions

• Continually develop knowledge of store stocks and promotions to enhance customer experiences.
• Engage in training and development for customer service and product knowledge as outlined by management.

Compliance and Safety

• Ensure compliance standards are adhered to across the store, implementing self-assessment audits and action plans.
• Maintain good housekeeping and communicate promptly with management about any safety issues.
• Be aware of risks and apply safe work practices, ensuring knowledge of company procedures.

• Articulate with excellent communication skills.
• Energetic and enthusiastic with a passion for fashion.
• Strong initiative, self-motivation, and the ability to work independently and as part of a team.
• Critical thinking, problem-solving skills, and strong organizational abilities.

• Degree holder in any field.
• Previous experience in fashion retail or customer service is preferred.
• Experience in cash handling is desirable along with strong numeracy and literacy skills.
• Flexible availability including nights, weekends, and holidays is required.