VCM/Floor Supervisor | Retail | Zara | Dusit

Job Requisition ID: 173676 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Visual Commercial Supervisor works alongside the commercial manager to enhance the image and commerciality of the retail store. The role entails overseeing visual merchandising, planning commercial activities, ensuring customer service excellence, and supporting team training and development. Success in this role involves maintaining high standards of visual appeal, adapting to commercial challenges, and proactively managing product and customer service activities.

Visual

• Merchandise the store in accordance with company guidelines.
• Promote new lines effectively.
• Support the commercial manager to identify and implement creative and visual ideas for the store.
• Utilize in-store props and mannequins appropriately for visual impact.
• Stay updated on fashion trends and provide feedback on competitive activities.
• Understand, master, and daily use of Merchan app.

Commercial

• Develop a deep understanding of Gestion Retail app.
• Analyze daily information and react accordingly.
• Plan commercial and visual activities daily, weekly, and seasonally.
• Adapt to various commercial issues such as delivery delays and sudden events.
• Work with the operational team to ensure RFID best practices.
• Monitor daily product replenishment and maintain high image standards.
• Conduct competitor analysis and provide product feedback.
• Control product levels and communicate needs to senior management.
• Manage product-related procedures including delivery preparation and orders.
• Report using RFID and manage consigna/DC2.

Customer Service

• Provide high level customer service and follow action plans.
• Support customer service with product knowledge and awareness.
• Resolve customer queries and refer to senior management when necessary.
• Inform about new arrivals and support replenishment of best sellers.
• Offer alternatives to customers.

Training & Development

• Participate in the training and development of commercial colleagues.
• Support new starters training alongside management.
• Develop product knowledge of the team in morning meetings, including novelties, promos, and trends.
• Inform and educate the team on new layouts and actions.

Health & Safety

• Maintain good housekeeping in all areas of the store.
• Communicate with senior management in case of accidents.
• Be aware of risks to employees and customers and safe work practices.
• Follow company procedures to overcome hazards.

• Creative thinking and visual flair.
• Strong initiative and self-motivation.
• Ability to work under pressure and problem-solving capabilities.
• Excellent customer service commitment and interpersonal skills.

• Experience in Visual Merchandising of retail business or a related field.
• Good team management skills and ability to lead by example.
• Strong communication and interpersonal skills.
• Numeric and analytical skills with a passion for fashion.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…