Workshop Administrator | Al-Futtaim Automotive | Electric Mobility

Job Requisition ID: 179495 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.
 
As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

We are looking for a highly organized and detail-oriented Workshop Administrator to join our Retail Aftersales team in Dubai Investment Park (DIP). This role is responsible for supporting the day-to-day administrative operations of the workshop, ensuring accurate system updates, documentation control, job card monitoring, and effective coordination between Service Advisors, Technicians, Parts, and Workshop Management.

The successful candidate will play a key role in maintaining workshop efficiency, supporting KPI tracking, ensuring accurate reporting, and contributing to a seamless customer and operational experience.

What you will do:

• Support the daily administrative operations of the workshop to ensure smooth workflow and operational efficiency.
• Maintain and update workshop documentation, job cards, and system records accurately.
• Monitor job card status and ensure timely updates within SAP, EVHC, or other workshop management systems.
• Track vehicle movement through reception, workshop, quality control, and delivery stages.
• Assist in coordinating activities between Service Advisors, Technicians, Parts Department, and Workshop Management.
• Prepare and distribute daily operational reports, vehicle status reports, technician allocation reports, and KPI dashboards.
• Maintain accurate records of workshop activities, approvals, and service documentation.
• Support workshop management in monitoring workshop utilization, productivity, and operational performance.
• Ensure compliance with Aftersales operational processes and documentation standards.
• Provide administrative support to improve workflow efficiency and customer service delivery.

Required skills to be successful:

• Strong administrative and organizational capabilities.
• Understanding of automotive service and workshop operations.
• Excellent coordination and communication skills.
• Strong attention to detail and data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in workshop management and reporting systems.
• Strong reporting and documentation management skills.
• Ability to work effectively with cross-functional teams.
• Good problem-solving and planning skills.
• Strong Microsoft Office skills, particularly Excel and Outlook.

About the team:

You will be part of a busy Retail Aftersales operation supporting both conventional and electric vehicle workshop activities. The team works collaboratively across Service Reception, Parts, Workshop Operations, and Technical functions to ensure customers receive an efficient and high-quality aftersales experience.

This role offers the opportunity to work in a dynamic automotive environment where organization, teamwork, and operational excellence are essential to success.

What equips you for the role:

• Diploma or Degree in Business Administration, Automotive Management, or a related field.
• 2–3 years of experience in workshop administration, service operations, automotive coordination, or a similar administrative role.
• Knowledge of automotive workshop processes and vehicle service operations.
• Experience working with workshop management systems such as SAP, EVHC, or similar platforms.
• Strong administrative, reporting, and data management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and ability to maintain accurate records.
• Ability to work under pressure and meet deadlines.
• Self-motivated, proactive, and able to work effectively within multicultural teams.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.