Watch Technician | Retail | Al Futtaim Watches & Jewelry | UAE

Job Requisition ID: 175148 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Watch Technician is essential in supporting the sales of watch products through efficient after-sales service and professional repairs, directly contributing to the service revenue. The role requires a skilled technician capable of assessing, repairing, and ensuring quality control for various watch brands and models. Success in this role is measured through the achievement of service targets, accurate assessments, and maintaining high customer satisfaction. Operating within the Retail division, the technician plays a crucial part in maintaining brand loyalty and supporting the department's financial goals.

General

• Perform professional and technical repairs of watches and clocks to ensure service quality.
• Achieve the set service targets to contribute to service revenue goals.
• Provide technical estimates on the authenticity and reparability of watches.
• Verify and monitor quality control checks for all repairs and services.
• Consolidate technical issues and keep abreast of common challenges in repair processes.
• Follow up and manage technical documentation effectively for efficient service tracking.
• Provide post-repair support and customer interaction to ensure satisfaction.
• Assist in inventory management of repair tools and parts.

• Expertise in technical repairs of watches and clocks.
• Ability to accurately estimate authenticity and reparability of watches.
• Strong skills in quality control processes.
• Proficiency in technical documentation management.

• Completion of 10th Standard education.
• Minimum of 5 years experience in a Service Technician role, specifically in the watch service industry.
• Proficiency in using MS Excel, Word, and MS Outlook.
• Self-motivated with strong communication and customer interaction skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…