Warranty Executive | Al-Futtaim Motors | Toyota

Job Requisition ID: 180099 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Join Al-Futtaim Automotive as a Warranty Executive and play a vital role in supporting Toyota and Lexus aftersales operations across the UAE.

In this role, you will ensure warranty claims are processed accurately and efficiently, while maintaining compliance with manufacturer policies and procedures. You will work closely with service centers, warranty teams, and key stakeholders to maximize warranty recoveries, improve process quality, and support vehicle safety initiatives across the network.

What You Will Do

• Review, adjudicate, and authorize warranty repairs and warranty claims submitted by Toyota and Lexus service centers
• Ensure warranty submissions meet manufacturer requirements to maximize recoveries and minimize claim rejections
• Monitor warranty claim quality, accuracy, and processing timelines
• Conduct warranty audits and coaching visits across the dealer network to ensure compliance with established policies and procedures
• Develop and monitor action plans to address areas of non-compliance and improve overall warranty performance
• Support the launch and monitoring of Safety Recall Campaigns, Special Service Campaigns, and Customer Satisfaction Campaigns
• Coordinate parts recovery activities and maintain communication with manufacturers regarding returned parts
• Maintain warranty performance dashboards and provide regular KPI reporting
• Collaborate with technical teams and aftersales stakeholders to identify quality concerns and process improvement opportunities

Required Skills to be Successful

• Strong analytical and problem-solving abilities
• Excellent attention to detail and accuracy
• Good understanding of automotive warranty processes and dealership operations
• Strong auditing, compliance, and reporting skills
• Effective communication and stakeholder management capabilities
• Ability to interpret technical and warranty-related information
• Strong planning, organization, and follow-up skills
• Proficiency in Microsoft Office and ERP systems such as SAP

About the Team

You will be part of the Toyota & Lexus Warranty Department within Al-Futtaim Automotive's Distributor Operations team. Working closely with aftersales, technical, and dealership teams across the UAE, you will contribute to maintaining the quality, compliance, and efficiency standards associated with two of the world's most trusted automotive brands.

What Equips You for the Role

• Diploma or Degree in Mechanical or Automotive Engineering
• Minimum 5 years of automotive industry experience
• 3–5 years of experience in a Warranty Administrator or Warranty-related role
• Strong knowledge of automotive warranty policies and procedures
• Experience with dealer management systems and SAP
• Strong communication, presentation, and stakeholder management skills
• Ability to work independently while managing multiple priorities

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.