UAEN Shopping Experience Team Leader | Retail | IKEA Jebel Ali

Job Requisition ID: 169985 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Shopping Experience Team Leader plays a critical role in driving sales growth and achieving long-term profitability by building strong customer relationships and enhancing the shopping experience. This involves supervising customer flow, maintaining queuing policies, motivating the team, and ensuring the fulfillment of KPIs to support the IKEA self-serve concept. The leader will utilize knowledge of IKEA's products, local market dynamics, and customer needs to inspire and guide the team towards operational excellence. Success factors include effective customer service, operational efficiency, and team development, aligning with IKEA's brand values and retail objectives.

What You Will Do:

• Ensure customer guidance is in place to facilitate easy customer flow.
• Maintain waiting time and queuing policy benchmarks.
• Support co-workers in handling unresolved customer complaints promptly.
• Ensure all co-workers are aware of target sales, services, and EBP (effective business practices).
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Coach co-workers, support their training paths, and probation periods.
• Motivate and inspire team members using knowledge of IKEA products, services, and local market insights.
• Ensure co-workers are trained for their jobs and can provide accurate information to customers.
• Find more effective ways of working to reduce costs.
• Fulfill daily tasks and monthly KPIs as required by group leader.
• Ensure departmental SOPs are shared with co-workers.
• Receive, count, and sign off cash float for the day from the Accounts Department.
• Ensure cash and coins are organized properly by denomination.
• Prepare reconciliation documents at the end of the business day.
• Collaborate with Finance to manage discrepancies and investigate issues.
• Ensure the right number of co-workers are scheduled to run the store department successfully.

Required Skills To Be Successful:

• Strong leadership skills for team guidance and motivation.
• Excellent customer service orientation.
• Effective communication skills in English (Arabic preferred).
• Ability to analyze and resolve operational discrepancies.

What Qualifies You For The Role:

• High School education or equivalent.
• 3-4 years of experience in retail, preferably in a customer management capacity.
• Excellent communication and interpersonal skills.
• Proficiency in English; Arabic language skills preferred.
• Leadership skills with a focus on team development.
• Problem-solving abilities and proactive approach.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.