UAEN Shopping Experience Team Leader | Retail | IKEA Al Ain

Job Requisition ID: 178670 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Shopping Experience Team Leader is responsible for driving sales growth and ensuring long-term profitability by fostering strong relationships with both new and existing customers. The role aims to enhance customer satisfaction by implementing standard IKEA shopping methods, safeguarding the mechanical sales process, and supporting the self-serve concept. This position requires motivating and leading the team with a deep knowledge of IKEA's product range and services, alongside market and customer insights.

What You Will Do:

• Ensure customer guidance is in place to ensure an easy customer flow.
• Ensure the waiting time and queuing policy are maintained as per benchmark.
• Support co-workers when they cannot resolve customer complaints, dealing positively and quickly with issues raised by customers.
• Ensure that co-workers are providing excellent customer service and acknowledge customers.
• Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market, and IKEA customers.
• Coach co-workers, support their training paths, probation periods and coach team members on key responsibilities according to the task list.
• Ensure that co-workers are aware of targets in sales, services, and employee business plans (EBPs).
• Ensure co-workers are trained in their job and can provide accurate information to customers.
• Fulfill daily tasks and monthly KPIs, required by the group leader.
• Find more effective ways of working to reduce costs.
• Ensure all department SOPs are shared with co-workers.
• Receive, count, and sign off for cash float for the day from the Accounts Department.
• Ensure cash and coins are organized properly as per their denomination in the till.
• Prepare a reconciliation document at the end of the business day accounting for all transactions.
• Collaborate with Finance to control discrepancies and investigate them.

Required Skills To Be Successful:

• Proactivity in identifying and solving problems.
• Exceptional customer focus and service orientation.
• Strong communication and interpersonal skills.
• Ability to lead teams effectively and coach individuals.

What Qualifies You For The Role:

• High School diploma or equivalent.
• 3-4 years of experience in Retail, preferably in a team leadership role.
• Excellent communication and interpersonal skills are essential.
• Proven problem-solving abilities and proactive approach to work.
• Good command of the English language is required, with Arabic preferred.
• Demonstrated leadership skills, with the ability to coach and develop team members.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.