UAEN Sales Assistant | Retail | ACE Hardware | Festival Plaza

Job Requisition ID: 177122 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Assistant is responsible for delivering a clean, tidy, and shoppable store environment that ensures customers have a complete shopping experience. The role involves driving sales to meet targets by utilizing effective selling techniques and thorough product knowledge. The responsibilities are focused on customer service, sales operations, product management, and maintaining store presentation according to corporate branding. Success in this role requires a proactive approach to inventory management and the ability to advise customers coupled with a strong focus on achieving financial targets.

Customer Service

• Provide high levels of customer service both internally and externally.
• Assist and advise customers professionally using product knowledge.
• Ensure a complete shopping experience for customers.

Sales Operations

• Operate point of sales (POS) systems as required, ensuring accuracy in all transactions.
• Drive sales to meet targets using selling techniques and product knowledge.

Product Knowledge

• Actively learn and understand product uses and benefits.
• Advise customers on the right products to meet their needs.
• Enhance revenue through add-on sales.

Inventory and Display

• Assist with receiving and displaying goods according to approved procedures.
• Ensure products are available for customer purchase.
• Comply with pricing and ticketing procedures to ensure accurate pricing.

Store Maintenance

• Apply merchandising principles to maintain a corporate image.
• Initiate and maintain cleaning programs for assigned departments.
• Ensure the store remains clean, tidy, and well-merchandised.

Event Support

• Participate in stock takes, new store openings, product launches, and seasonal events as needed.

• Strong customer service and interpersonal skills.
• Excellent product knowledge and the ability to advise customers.
• Accuracy and attention to detail in sales operations.
• Ability to maintain store presentation standards.

• Completion of Secondary school education.
• Minimum of 2 years experience in a retail environment.
• Proficiency in operating point of sales systems.
• Ability to manage inventory and apply merchandising principles effectively.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…