UAEN Sales Assistant | Retail | ACE Hardware | Festival Plaza

Job Requisition ID: 177121 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Assistant role is designed to deliver an exceptional shopping experience through maintaining a well-organized store environment, assisting customers with product knowledge, and driving sales using effective selling techniques. This role focuses on achieving sales targets by ensuring product availability and visibility, maintaining store hygiene, implementing proper pricing, and supporting store events. Success in this role is measured by customer satisfaction, sales growth, and adherence to company standards.

Customer Service

• Provide a high level of customer service through thorough product knowledge and assistance.
• Advise customers professionally based on awareness of product categories.

POS Operation

• Operate the point of sales system accurately as needed.
• Follow cash operation procedures to maintain transaction accuracy.

Product Knowledge

• Learn and understand the uses and benefits of the product range.
• Advise customers effectively to drive add-on sales and increase revenue.

Stock Management

• Assist in receiving and displaying goods according to approved procedures.
• Ensure product availability for customer purchase.

Pricing and Ticketing

• Adhere to in-store pricing and ticketing procedures to ensure price visibility.
• Protect the company from losses related to incorrect pricing.

Merchandising

• Implement merchandising principles to maintain a corporate image.
• Keep the store clean by initiating a cleaning program for assigned departments.

Event Support

• Participate in events such as stock takes, new store openings, and seasonal launches as needed.

Collaboration and Reporting

• Report any process inefficiencies to higher management before taking action.
• Work collaboratively with front-line colleagues to coordinate inputs for fixed processes.

• Excellent customer service and interpersonal skills.
• Strong product knowledge and the ability to learn quickly.
• High attention to detail and accuracy, especially in pricing and transactions.
• Effective communication skills for advising customers and coordinating with colleagues.

• Completion of Secondary school education.
• At least 2 years of experience in a retail environment.
• Strong understanding of retail operations and customer service.
• Ability to operate POS systems accurately and efficiently.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…