UAEN Part Time Shopping Experience Assistant | Retail | IKEA Jebel Ali

Job Requisition ID: 177005 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Shopping Experience Representative is responsible for overseeing and providing support at the Info desk to assist customers in a friendly and professional manner. The role involves handling cash transactions accurately, attending to customer inquiries, managing returns and exchanges, and ensuring customer satisfaction through excellent service delivery. Additionally, the representative will support the operation of Smaland and handle customer issues effectively. The position supports the overall customer service operations within the store, requiring coordination with other departments to maintain service efficiency and resolve customer concerns.

What You Will Do:

Cash Handling

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.

Customer Interaction

• Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags/trollies as appropriate.
• Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.
• Handle routine customer complaints promptly and courteously, ensuring maximum customer satisfaction.
• Greet and welcome customers on arrival at Smaland, ensuring the Smaland admission policy is explained in a friendly and professional manner.
• Make announcements and page customers (parents) if there is any issue with the children in the playroom area or general announcements.

Returns and Exchanges

• Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
• Handle returns and exchange issues based on own judgment, experience, and authority given by the management.
• Use information from the Returns & Exchange desk to report product faults, safety issues, or transportation problems to management.
• Brief the Duty Manager on complaints that require management assistance.

System and Reporting

• Ensure all system procedures are adhered to as per policy/procedure.
• Prepare daily/weekly/monthly reports of transactions at the Returns & Exchange desk for reconciling with the cash till and accounts.
• Analyze trends on sales, profitability, and performance of the store.

Required Skills To Be Successful:

• Excellent customer service and communication skills.
• Proven ability in cash handling and transaction accuracy.
• Strong problem-solving capabilities.
• Ability to work collaboratively within a team environment.

What Qualifies You For The Role:

• High School Diploma.
• Minimum 2 years of experience in a similar role within retail or customer service environments.
• Excellent communication and interpersonal skills.
• Problem-solving skills.
• Good command of the English language, with Arabic being preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.