UAEN Digital Sales Representative | Retail | IKEA Jebel Ali

Job Requisition ID: 173898 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

As a Digital Sales Representative at IKEA, you will listen and engage proactively with customers through digital channels, addressing their needs and identifying opportunities to generate sales and satisfaction. You will enhance customer support and drive active sales by highlighting product features, performing upselling and cross-selling, and staying ahead of industry trends. A pivotal aspect of the role includes gathering valuable feedback to inform service improvements and collaborating efficiently with your team to ensure seamless execution of processes and customer queries.

What You Will Do:

Sales and Customer Engagement

• Proactively listen and engage with customers through digital channels to identify their concerns and address their needs.
• Identify opportunities to generate sales and enhance customer satisfaction.
• Answer customer questions about products and highlight product features to solve customer problems.
• Achieve sales targets through effective selling techniques, including up-selling and cross-selling.
• Gather customer feedback and communicate insights to the appropriate teams to enhance service delivery.

Collaboration and Knowledge Management

• Develop and maintain strong relationships with team members and stakeholders within and outside of IKEA Communication.
• Stay informed on industry trends and apply changes on digital platforms as per customer needs and IKEA’s communication strategies.
• Maintain a comprehensive understanding of the products and services offered.
• Collaborate with colleagues primarily for the purpose of coordinating inputs within established processes.
• Watch for changes or variations in processes and suggest improvements to the line manager.

Problem Solving and Compliance

• Adhere to product complaint protocols and procedures while addressing issues.
• Use guidelines, routines, or procedures to solve regular, concrete problems encountered.
• Follow organization and country norms strictly when addressing customer complaints.
• Suggest process improvements to higher management when processes are perceived to have inefficiencies.

Required Skills To Be Successful:

• Excellent communication and persuasion skills to effectively convey product benefits.
• Proficient in technology and digital sales platforms.
• Strong customer service skills to address concerns promptly and accurately.
• Dynamic multi-tasking abilities with keen attention to detail.

What Qualifies You For The Role:

• Previous sales and customer service experience.
• Proficiency with digital tools, help desk software, and remote support tools.
• Strong communication skills, especially persuasion and negotiation.
• Tech-savvy with quick typing and multitasking abilities.
• Ability to manage time effectively, showing patience and persistence in dealing with complex cases.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.