UAE National_Reception Manager | Al Futtaim Motors| Dubai

Job Requisition ID: [[66821]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

To maximize the revenue potential from aftersales operations to meet the revenue and margin performance objectives through the Service Advisors target setting.

Ensure and monitor the optimal capacity of resources in the front line (Service Advisors, drivers, car cleaners) to deliver Total Quality Management.

Management of WIP to optimize revenue and mitigate the risk of financial loss by closing WIP’s on a daily basis.

To constantly evaluate through performance management all direct reports to support the development and growth of all associates.

Study and evaluate current customer verbatim with the Aftersales Manager to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.

Conduct daily meetings with the Service Advisors, Driver, and Car cleaners to align them on the targets and performance expectations.

Work with Human Resources and Aftersales Manager to ensure the branch is always optimally staffed/resourced with a qualified and efficient workforce.

Assign customers to Service Advisor teams to reduce idle/waiting time for customers thus improving net promoter score.

Ensure accurate data capture of customer details on SAP by the Service Advisors for effective customer management.

Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices, etc for Management reporting for their individual teams.

Handle customer complaints/escalation to enhance business and customer experience opportunities by ensuring that Al-Futtaim customer-centricity values are reflected.

Manage direct reports to comply with the Toyota Corporate Image standards.

Ensure 100% compliance with Standard Operating Procedures.

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.