UAE National_HRIS Product Owner | Corporate Services

Job Requisition ID: 169265 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We seek a competent and motivated HRIS Product Owner to enhance our service delivery and value generation from our portfolio of HR technologies. We are looking for a Product owner who can balance delivery of fit for purpose solutions with strong functional experience of HR Processes and employee experience. To ensure Al Futtaim maximizes product opportunities, you will support periodic roadmap updates covering the breadth of our technology, consisting of, but not limited to, SuccessFactors, SAP on Premise, Culture Amp, UKG in a complex and diverse technology environment.

What you will do

·       Responsible for managing Al Futtaim’s HR Application’s portfolio underpinned by four key value streams in HRIS: Strategy to Portfolio, Requirement to Design, Request to Fulfil and Detect to Correct. Through expert product knowledge of SuccessFactors and as a key-value partner, ensure the continuously drive business value from our technology, improve employee experience and optimize the cost to serve, in partnership with Group Technology & HR Process owners.

·      Oversee a segment of the product backlogs in the UKG People Assist & PeopleDoc, SuccessFactors, and Culture Amp Platforms, ensuring that Epics and User Stories are clearly defined, accurately estimated, and aligned with the overarching product roadmap, which is developed based on discussions with COEs, implementing solutions that support the entire Enterprise Hire to Retire process.

·       Delivering our services under each value stream to ensure adequate operational support, system administration, and incident resolution.

·    Completing design and configuration (with Group Technology Team) of solutions and ensuring the associated workbooks and system design documentation remains up to date.

·       Oversee daily administration and maintenance of the system, working with internal colleagues and 3rd party vendors as required.

·       Manage roles, access, and permission requests in conjunction with our data governance standards. Administer SuccessFactors, UKG People Assist system, including user management configuration, Integration and troubleshooting.

·       Stakeholder Management - Key-value partner to our key stakeholders, HR COE’s, HR Process Owners, EIT, Group Digital and our vendors.

·       Support release planning activities, including sprint planning, reviews, and retrospectives, to ensure successful delivery of SuccessFactors features and support the resolution of technical issues escalated to Tier 2 level.

·     Lead change management activities for change requests via HR Process Owners to ensure our communities are effectively updated and, where required, trained to increase system adoption and usage.

Required Skills to be successful

·       A team player who can work in a fast-paced environment with technical and non-technical teams to translate needs into solutions.

·       Ability to complete tasks efficiently, accurately, and in a timely manner.

·       Excellent verbal and written communication skills. Fluent English, Arabic speaker

·       Experience in working in international and complex organizations.

·       Excellent attention to detail, quality and meeting deadlines are your trademark.

What equips you for the role

·       Bachelor’s Degree in IT or related fields.

·       SuccessFactors Associate Certified Employee Central and one of the Talent Module.

·       Minimum 4-7 years’ experience in HR Technology projects and domain.

·       Experienced implementing solutions supporting Enterprise Hire to Retire.

·       Experienced in CRM software such as UKG People Assist, Service Now or Salesforce.

·       Experienced in Listening platform such Culture Amp or Qualtrics.

·       Understanding of Agile delivery principles and their application within the frameworks such as SCRUM or KANBAN.

·       Highly proficient and knowledgeable in MS Office applications; Excel, Word, PowerPoint.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.