UAE National | Technical Coordinator | Rental & Leasing | Hertz

Job Requisition ID: 177912 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Senior Lease Coordinator plays a vital role in enhancing customer satisfaction by ensuring professional conduct in all vehicle delivery and collection transactions as per Hertz standards. The role involves supervising logistics drivers, managing logistics reporting, coordinating fleet for key accounts, handling customer complaints with efficiency, and ensuring seamless team operations through regular briefings and training sessions. Success in this position is critical to maintaining high standards of service and operational excellence, where the Senior Lease Coordinator acts as a key liaison between logistics operations and customer service.

What You Will Do:

Supervising/Guidance 

• Acting as a mentor to logistics drivers to help them understand the importance of delivering a great customer service experience in every transaction.
• Ensure drivers understand what is expected from them at work to meet self and overall department targets.
• Assist the Supervisor/Manager to hold regular team meetings and Impact Planning sessions with the team and update action plans with effective implementation.

Reporting

• Take on ownership of reporting such as Daily vehicle inventory, Transaction Report, Fleet on Replacement, Same Day Return, Vehicle Aging, etc. to improve the overall efficiency of the asset and transaction linked with department.

Logistics Coordination

• Ensure lease-ready vehicles are delivered on time to meet the TAT for Vehicle in branch aging and to reduce the overall count of fleet on replacement.
• Act as the point of contact for key accounts, ensuring follow-ups are done for service bookings and maintenance-related tasks.
• Ensure KPIs for key accounts, reference service, and maintenance are met at all times and exceeded where possible.

Customer Complaints and Resolution

• Ensure all policies and procedures relating to Customer Query Handling and Complaints resolution are strictly adhered to for ensuring customer satisfaction.
• Where required, escalate customer challenges to the Team Leader/Supervisor/Manager as per agreed process.

Team Briefing & Training

• Conduct daily briefing at the start of the shift with drivers to set expectations related to the planned transaction.
• Conduct weekly briefing with drivers to discuss progress and challenges of the week and align with any changes in the plan for transaction management.
• Conduct a minimum of 2 training sessions (new or refreshers) with the drivers to ensure calibration with the agreed process.

Required Skills To Be Successful:

• Excellent team building and mentoring skills.
• Proven leadership and problem-solving abilities.
• Strong communication and presentation skills, both written and verbal.
• Ability to effectively plan, organize, and manage time under pressure.

What Qualifies You For The Role:

• Bachelor's degree or equivalent.
• Over 2 years of experience in managing people in a logistical role.
• Over 5 years of experience working in the automotive industry.
• Knowledge of MS Office applications, particularly Word and Excel, and familiarity with other relevant applications.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.