UAE National-Sr. Manager Subscription | Firefly | Automotive

Job Requisition ID: 170303 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

•    Snr Manager Subscription supports the Head of Rental and Subscription in overseeing daily operations, ensuring smooth and efficient service delivery, customer satisfaction, and business profitability. 
•    Snr Manager Subscription plays a key role in managing staff, fleet operations, financial performance, and customer service while maintaining compliance with company policies and industry regulations.

What you will do

Operations Management
•    Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies.
•    Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue.
•    Oversee compliance with safety standards, insurance policies, and regulatory requirements.
•    Implement process improvements to enhance operational efficiency.
Customer Service & Satisfaction
•    Ensure a high level of customer service is provided at all rental locations.
•    Handle customer complaints and disputes, ensuring swift resolution and customer retention.
•    Monitor customer feedback and implement service enhancements.
•    Train staff on customer service best practices and brand standards.
Financial & Business Performance
•    Financial planning, budgeting, and revenue management.
•    Analyze performance metrics, including revenue, fleet utilization, and operational costs.
•    Assist in developing pricing strategies and promotional offers.
•    Work on cost control initiatives to improve overall profitability.
Staff Management & Development
•    Manage and mentor employees, customer service representatives, contract management and operational staff.
•    Assist in hiring, training, and performance evaluations.
•    Develop staff schedules and ensure adequate coverage during peak times.
•    Foster a positive work environment and promote teamwork.
Sales & Marketing Support
•    Assist in implementing marketing campaigns and promotional initiatives.
•    Develop partnerships to drive sales.
•    Identify new business opportunities and contribute to growth strategie

Required Skills to be successful

•    At least 5-year experience in customer service industry.  
•    General understanding of Car rental industry.
•    Strong customer relations and team building skills.
•    Languages Fluent English and Arabic 
•    Strong commercial acumen.  
•    Ability to maintain a good Tracking system on applications for better management of business.
•    Effective in setting priorities and scheduling activities.
•    Excellent communication, problem solving and analytical skills.

What equips you for the role:

Bachelor’s degree/University degree or equivalent experience

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.