UAE National | Sales Supervisor | Retail | Fashion | Maje | Dubai Mall

Job Requisition ID: 176475 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, bridging the gap between sales staff and store management. The role involves supervising selling ceremonies and operations while acting as a key contact for performance improvement and conflict resolution. Success in this position demands strong leadership, sales skills, and an ability to maximize operational and client development outcomes.

Client and Business Development

• Support the team in building long-term client relationships, leveraging different clienteling tools.
• Enhance the "client state of mind" amongst the team.
• Ensure extensive product knowledge of the team.
• Support store management in achieving business objectives, projects, and initiatives (e.g., reporting, sales analysis, product training).

Selling & Floor Management

• Efficient oversight of the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model, demonstrating sales leadership to the team.
• Intervene and provide support during the selling ceremony.

Operations

• Perform and supervise store opening and closing procedures, including counting register funds and completing bank deposits.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
• Adhere to loss prevention policies and operational procedures.

Leadership Presence

• Exemplary performer across all functions.
• Effectively resolve customer complaints, exchanges, and inquiries.
• Serve as a liaison between staff and management regarding potential performance concerns.
• Propose and implement action plans for efficient processes and store organization.
• Educate team on sales plans, personal sales goals, and KPIs.

General

• Be an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

• Customer service and results-oriented.
• Leadership and problem-solving skills.
• Strong communication skills.
• Proactive with good team spirit and able to take initiatives.

• High school degree or equivalent preferred.
• Minimum 2-3 years of experience in the retail or hospitality industry.
• Good knowledge of the fashion/beauty industry and trends.
• Strong retail operational skills (stock management, visual merchandising, systems, and cash handling).

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.