UAE National | Operations Executive | Financial Services Rental & Leasing | AL FUTTAIM FINANCE

Job Requisition ID: 174664 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Operations Executive - Contract Origination is responsible for supporting the business by maximizing approvals for Auto Finance, in-house lending, and lease deals. This role requires coordinating operational procedures such as pre-screening, account and entity creation, bank placements, follow-ups, LOI/LPO validation, and the issuance of contracts and loan booking. Success in this role is defined by ensuring all processes and guidelines are followed in line with compliance standards and maintaining high levels of service and quality.

What You Will Do:

• Serve as the primary contact for all parties involved in auto finance and lease transactions, including interactions with banks, Hertz, in-house employees, and dealerships.
• Validate data and documentation at the time of deal submission to ensure adherence to basic credit parameters before submission.
• Track and maintain turnaround times as per SLA, and liaise with bankers and credit teams for feedback on submitted deals.
• Validate LOIs/LPOs, generate lease agreements and necessary annexures upon approval, and follow up to ensure vehicle delivery.
• Relay feedback accurately to showroom managers, record and track errors, communicate MIS reports, and conduct hygiene checks to ensure compliance with UAE regulations and AFF guidelines.
• Understand the credit policies of partner banks and AFF, challenge declines and reduce excessive documentation requests, and identify process gaps and improvements.
• Ensure compliance with central bank rules and SOPs, maintain accurate records using internal systems and data sheets.
• Identify opportunities for process improvement and continuously update operational knowledge to enhance efficiency.

Required Skills To Be Successful:

• Strong understanding of financial services operations, specifically in auto finance and leasing.
• Excellent communication skills to effectively liaise with various stakeholders such as banks, dealerships, and internal associates.
• Proficiency in data validation and documentation management to ensure compliance and quality standards.
• Ability to identify and implement continuous process improvements, with an eye for compliance and policy adherence.

What Equips You For The Role:

• Diploma or Bachelor's degree preferred, though high school education with significant experience will also be considered.
• Minimum 1 year of experience in retail or consumer banking, financial services, specifically in sales, operations coordination, or retail credit.
• Understanding of auto sales processes at the dealer level and general knowledge of the auto industry is required.
• Fluency in English; Arabic language skills would be considered an advantage.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.