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UAE National - Operational Excellence Executive | Automotive Global Aftersales | Dubai

Date: 12-May-2022

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 127301 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.


About the Position:
We are currently looking for Operational Excellence Executive – UAE National to monitor the aftersales activities of designated branches to ensure the compliance with Al Futtaim Operation standards and feedback the performance for guidance and improvement.  One of the main task is to identify opportunities for Operational Improvements through regular field visits.


Reporting to the Operational Excellence Manager, your responsibilities will include the following:

  • Support the implementation of operational improvement projects by conducting detailed process studies in measuring and analyzing the effectiveness of program deployments.         
  • Conduct regular trainings/ refresher sessions to improve the understanding of process standards for all branch associates and each role objectives to fulfil process requirements. Support branch management in developing Process Champions.
  • Act as an internal consultant for sharing and implementing operational excellence best practices across network. Support Operational Excellence Manager to improve the contents on Best Practice Bulletins.
  • Monitor Process KPIs of assigned branches and support branch managers in doing gap analysis, implementation of corrective actions and assessments to ensure that the gap is closed.
  • Perform the regular assessment of frontline staff to ensure their adherence on brand guidelines and customer service etiquettes.
  • Works with Aftersales Managers in assigned branches to find ways to improve the overall profitability of the branches by reducing Operating Cost & Expenses.


About You:  
The ideal candidate for this role should have a Degree or Diploma in any discipline preferably in Automotive Engineering or Business Management or equivalent. You will have at 5 years overall experience with Automotive dealerships. Experience on Kaizen or Principal Programs implementation is added advantage. You should have the ability to think ‘Out of Box’ and learn new programs and later implement it. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.


Knowledge of Automotive Dealer Operations, ERP skills, grasping current condition & countermeasure planning, attention to details, problem solving skills, Microsoft Excel & PowerPoint, Process Mapping Tools are among the job-specific and technical skills required to complete the tasks.



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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.