UAE National | MIS Executive | Honda & Trading Enterprises

Job Requisition ID: 177525 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We’re looking for a MIS Executive / Business Analyst to support Aftersales performance across our UAE network. In this role, you’ll provide front-line SAP system support, safeguard master data quality, and deliver timely reporting and analysis that helps teams improve operational efficiency, maximise invoicing, and drive revenue and margin performance.

What you will do
•    Provide day-to-day support to Aftersales branch teams by troubleshooting SAP-related issues and enabling smooth customer transactions.
•    Coordinate with Aftersales, Finance and IT stakeholders to investigate issues, gather requirements, and drive timely resolution.
•    Support invoicing and WIP reduction by resolving common operational requests (e.g., discounts, invoice reversals, kilometres corrections, package maintenance, order adjustments, and time clocking issues).
•    Create and maintain PDI packages and resolve PDI (pre delivery inspection) package creation issues to support workshop readiness and delivery processes.
•    Maintain and validate SAP master data and backend tables to ensure accurate system integration and dependable reporting.
•    Maintain masters for appointment booking and time clocking systems to enable efficient workshop scheduling and productivity tracking.
•    Produce MIS reports, dashboards, and analytical insights to track Aftersales performance by location, billing type, campaigns, revenue and margin.

Required skills to be successful
•    Strong Excel and Microsoft Office capability, with confidence working with large datasets and producing management-ready outputs.
•    Hands-on experience in MIS reporting, data quality checks, and translating data into actionable insights.
•    Clear written and verbal communication skills and the ability to work effectively with cross-functional teams.
•    Added advantage: Advanced Excel (PivotTables, Power Query, VBA), dashboarding (Power BI or similar), and strong data interpretation skills.

About the team
You’ll join the National Aftersales Department in Dubai, partnering closely with branch service teams, Aftersales Planning, Finance and EIT. The team’s focus is to ensure Aftersales operations run smoothly across the network—supported by reliable systems, clean data, and performance visibility that enables better decision-making.

What equips you for the role
•    Graduate or Diploma qualification (automotive background preferred).
•    5+ years’ experience in a relevant role, with Pricing Analyst / Assistant experience.
•    Mandatory automotive Aftersales experience, with a strong understanding of workshop and service operations.
•    Exposure to data warehousing/data management concepts and a strong focus on accuracy and governance.
•    Behavioural strengths such as teamwork, quick learning, and a hands-on approach to problem solving.
•    ERP experience, preferably SAP IS-AUTO, with the ability to diagnose issues and explain solutions clearly to end users.
•    Strong time management, customer orientation, and the ability to prioritise in a fast-paced operational environment.
•    Strong analytical and problem-solving skills, with a structured approach to investigating root causes.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Aftersales Planning Manager
• Band: F

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.