UAE National | MIS Executive | Al-Futtaim Automotive | FAMCO | Dubai

• The MIS Supervisor is responsible for providing frontline support staff with effective systems solutions, ensuring smooth operations through up-to-date master data management, and reviewing and optimizing processes for efficiency. This role is crucial in the Aftersales department, directly supporting SAP issues resolution and package maintenance to enhance revenue generation. Effective management of SAP backend tables for system integration is critical to achieving success in this role.

Systems Support

• Assist all branches service staff by answering their queries and resolving system-related issues within 48 hours.
• Liaise with other departments such as Aftersales, Finance, and EIT to resolve issues efficiently.
• Ensure to create and resolve issues related to PDI Packages and ensure alignment with approved menu pricing.
• Prepare and manage the system for DIO accessories through package creation, modification, and extension for required models.
• Support campaign rollouts by ensuring package upload and system management throughout the campaign timeline.
• Upload Service Advisor shifts and technicians' work schedules for smooth appointment booking and time clocking.
• Resolve WIP, special discount issues, and maintain accuracy in system operations.

• Strong Microsoft Office skills, especially in Excel.
• ERP experience, specifically SAP IS AUTO.
• Proficient in data warehousing, data management, and conducting data quality checks.
• Excellent communication, interpersonal, and problem-solving skills.

• Graduate or Diploma Holder, preferably with automotive experience.
• 5 years of experience in a relevant position.
• Background in Pricing Analyst/Assistant roles is mandatory.
• Automotive aftersales experience is mandatory.