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UAE National- IT Executive | IKEA Service Office | Dubai, UAE

Date: 29-Apr-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[78083]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.


Effectively manage & support the Microsoft Navision Master Version tools (ERP) for the IKEA stores within the UAE with additional focus on the new store with clearly defined business process & working methods that are in line with the concept framework and guidelines.


Responsible for new store build-up & project implementation in coordination with the Regional Service office team.


IT Tools (Multi-Channel) & Business Processes

  • Responsible for the store’s Master Version Microsoft Navision, QlikSense, Microsoft CRM & IKEA IT infrastructure.
  • Managing the ERP systems for efficiently operating the business processes with well-maintained IXP/EDDA data.
  • Implement necessary Master Version upgrades (Service packs & Hot Fixes) in coordination with the Regional IT team
  • Coordinating all local technical upgrades and implementations across the stores and their standardization for increased efficiency.
  • Ensure all current systems and infrastructure is managed day to day, including servers and services.
  • Database administration for store systems including integrated data flow to regional systems


Project Management

  • Will be part of the new store buildup team to set up the full store infrastructure in coordination with Regional IKEA & AFG’ team
  • Responsible for the new store project management – IT Infrastructure, telecommunication, Navision & LS Retail implementation, Extended LAN and IKEA Tools, Digital TV Solution, CCTV, Visitor Counting, DOMS,IP Telephony, as per IIS B.V recommended standard IT Platform.
  • Responsible for rolling-out any IT tools launched by Inter-IKEA for existing & upcoming stores; in coordination with Regional IT Project Manager

Business Support / Contingency

  • User access & authorization management in MV apps
  • Provide 24hr assistance when required for the retail support functions (x3 stores, x1 cocp) & external warehouse operations.
  • Manage & maintain all data replication/integration modules for data consistency across the MV platform
  • Coordinate with IKEA IT(Sweden) on all IKEA Systems - EDI (IXP) – Supply chain, PTAG plus, IKEA Toolbox, Home Planner (IHP2),IRW,XLAN,e-com,etc.



Minimum Qualifications and Knowledge:

  • Degree in Information Technology or equivalent qualification

Minimum Experience:

  • Fresh graduate up to 2 years’ experience in the IT field, preferably in the retail sector
  • Experience in Microsoft Dynamics Navision 2013 onwards is preferred.
  • Be able to solve technical and software problems and apply preventive actions
  • Have IT security awareness
  • Strong team player and good communication
  • Flexible with time and willingness to support/attend calls outside office hours (if needed)


Job-Specific Skills:

  • IT Project Management
  • Change Management,
  • ERP or Retail Systems Knowledge & POS
  • Excellent communication skills


Behavioral Competencies:

    • Customer Focus
    • Individual Accountability
    • Continuous Improvement
    • Teamwork


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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.