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UAE National - Customer Relations Supervisor | Al Futtaim Lexus | Dubai

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Date: 27-Jun-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[37003]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

We are looking to hire an exemplary customer relation supervisor to handle customer complaint and work close with our Stakeholder to deliver exceptional customer service. The Customer Relation Supervisor will build a strong team and shape Stakeholder behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records.

 

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and Stakeholder retention. Preferred candidates can perform to a high level of accuracy and are meticulous and organized.

 

 

Customer Relation Supervisor Responsibilities:

 

  • Handling customer complaint
  • Creating VOC into CRM system.
  • Investigating and solving customer service complaints.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.

 

Customer Relation Supervisor Requirements:

 

  • High School Diploma, GED, or suitable equivalent.
  • 2+ years work experience in similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Well versed of CRM system

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.