Technician - Winch & Hoist | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 171064 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are seeking a skilled Technician – Industrial Products (IP-Service) to join our team at Famco DIP. This role is responsible for servicing, overhauling, and troubleshooting Ingersoll Rand Air Winches, Pneumatic Hoists, and BOP Hoists. The position requires hands-on expertise, certification, and a strong commitment to delivering high-quality service and customer satisfaction.

What you will do:

• Perform servicing, overhauls, and troubleshooting of Ingersoll Rand Air Winches, Pneumatic Hoists, and BOP Hoists.

• Ensure all service activities are completed within the sold labour hours with minimal redo work.

• Support the service team with technical expertise and fieldwork at customer sites.

• Maintain accurate and efficient service reports with strong communication in English.

• Contribute to customer satisfaction initiatives by delivering reliable service and support.

• Assist in achieving service labour and revenue targets while maintaining high efficiency

• Required skills to be successful:

• Strong technical knowledge of Ingersoll Rand pneumatic tools, hoists, and winches.

• Excellent troubleshooting, mechanical, and overhaul skills.

• Proficiency in servicing industrial equipment in both workshop and field environments.

• Ability to work independently and as part of a team.

• Strong communication and reporting skills in English.

• Customer service mindset with a focus on quality and efficiency

About the team:

You will join a dedicated Industrial Products Service team committed to providing reliable, efficient, and high-quality service to customers across the UAE. The team values collaboration, technical expertise, and continuous improvement, with a strong focus on achieving customer satisfaction and service excellence

What equips you for the role:

• ITI / Diploma / Engineering Degree in Mechanical or Electrical from a government-recognized institute.

• 5–6 years of hands-on experience with a reputable dealer, distributor, or organization in the industrial products service sector.

• Completion of an Ingersoll Rand certification program is preferred.

• UAE driving license is an advantage.

• Strong teamwork, self-motivation, and customer-service orientation

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.