Technical Engineer - Tires & Batteries Warranty | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 175549 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The role focuses on claim validation, technical assessment, customer engagement, supplier recovery, and continuous improvement to enhance product quality and customer satisfaction, working closely with a Master Technician on field inspections.
 
What you will do:
• Liaise with sales teams and customers to collect warranty claims, supporting documents, and conduct structured weekly customer visits for inspections and usage-condition assessment.

• Review, verify, and validate all warranty claims submitted by technicians, applying technical judgment in line with warranty guidelines and manufacturer recommendations.
• Conduct field visits as required to analyze product issues, support teams, and provide on-the-job technical guidance and training.
• Ensure accurate documentation, record keeping, and strict adherence to warranty terms and conditions.
• Maintain an updated and accurate database for tire and battery warranty claims, including trend analysis and management reporting.
• Perform customer site visits to assess claims, identify operational gaps, and recommend process improvements in warranty operations.
• Prepare monthly warranty cost percentage reports and define corrective and preventive actions to control claim costs.
• Develop technical bulletins, quality materials, and training programs to reduce avoidable warranty claims and support product quality improvement.
• Submit validated claims to supplier/principal portals, follow up on approvals, ensure full value recovery, and coordinate with Finance and cross-functional teams for warranty reconciliation.
 
Required Skills to be successful:
• Strong technical knowledge of tires, batteries, and automotive warranty guidelines

• Warranty claim analysis, validation, and cost control expertise
• Customer engagement and field inspection capability with sound technical judgment
• Data analysis and reporting skills to identify trends and drive continuous improvement
 
About the Team:
The role sits within the Aftersales Technical and Warranty team and reports to the Senior Manager – Product and Quality. You will work closely with Master Technicians, Product, Finance, Aftersales Operations, and supplier partners to ensure effective warranty governance and product quality improvement.
 
What equips you for the role:
• Diploma or Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related technical field

• Minimum 5 years of relevant automotive experience, with mandatory exposure to automotive quality
• Strong technical understanding of tires and batteries
• Proficient in Microsoft Office (Excel essential) with ERP experience (SAP preferred) and a valid UAE driving license

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.