Technical Advisor | Al-Futtaim Automotive | Toyota

Job Requisition ID: 171281 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Ready to take your technical expertise to the next level? As a Technical Advisor based in Dubai, you'll be the go-to expert supporting our Service Advisors with Advanced General Repair (AGR) vehicles. You'll connect directly with customers to understand their concerns, confirm symptoms through interviews and test drives, and ensure a seamless diagnostic experience. Your mission? To lead Technicians with confidence, resolve issues right the first time, and deliver the "Best in Town" customer experience—solidifying our brand as a market leader.

What You Will Do

• Drive performance by maximizing individual sold hours to hit and exceed revenue targets.
• Hit the mark on monthly productivity goals—including utilization and efficiency benchmarks.
• Ensure flawless warranty compliance to meet Principal regulations and successfully qualify vehicles under Branch Self Approval (BSA) criteria.
• Submit Electronic Warranty Approval Request Forms (EWARF) promptly and accurately.
• Analyze and communicate technical report findings, and support the Technical Leader with coaching and insights.
• Keep the workshop ready for action—ensuring all diagnostic tools and equipment are up-to-date, maintained, and audit-ready per distributor guidelines.
• Conduct regular tool audits to maintain a high-performing, efficient workspace.

Required Skills to Be Successful

• Certified Diagnostics Master Technician (DMT)
• Minimum 5 years of recent experience in a dealership environment as a Workshop Supervisor, Controller, or Foreman
• A background in Mechanical Engineering or an Automotive Diploma
• Strong ability to write detailed technical reports and share insights

About the Team

You’ll report directly to the Workshop Manager and play a key role in customer satisfaction—especially for those with complex technical concerns. This role is highly collaborative, working across departments and branches to maximize performance and customer trust. You’ll be in daily contact with key stakeholders including the Aftersales Manager, Retail Service Manager, Service Advisors, and other technical teams to ensure quality, speed, and consistency.

What Equips You for the Role

• Diploma or bachelor’s degree in Automobile / Mechanical Engineering
• Certified in relevant technical programs
• A valid UAE Driving License
• At least 5 years of experience in an automotive dealership, with a minimum of 2 years in a similar technical leadership role
• Excellent communication skills in English (written & verbal)
• Strong customer complaint handling capabilities

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.