Swedish Food Market & Bistro Assistant | Retail | IKEA DFC

Job Requisition ID: 175266 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Swedish Food Market & Bistro Assistant role is crucial for supporting the Food & Beverages Manager in executing the IKEA Food Service Concept at various IKEA food locations. The role involves supervising daily kitchen operations and ensuring a high standard of service to enhance IKEA's position as a leading home furnishing store. In this role, success is measured by guest satisfaction, sales growth, and the operational efficiency of food services. The assistant plays a vital role in team leadership, guest interaction, commercial activity support, and financial oversight.

What You Will Do:

Customers

• Ensure guests are always in focus and strive to make them smile, showing empathy and care.
• Lead by example and be a good ambassador for the IKEA store in all guest interactions, encouraging them to return.
• Engage in daily dialogue with customers to get feedback and act based on their input.
• Empower and encourage the team to take immediate action to meet guest needs and continuously improve the service.
• Ensure guests have a great shopping experience at all times.

Commercial

• Support the store business plan and contribute to the area's action plan.
• Secure an attractive presentation and communication of the food range.
• Share product knowledge including content, origin, and benefits with customers and colleagues.
• Ensure top-selling products are available and clearly communicated and displayed at all times.
• Support relevant marketing and in-store activities, and implement range changes cost-effectively.
• Utilize quiet times for commercial activities to attract visitors and increase productivity.
• Maintain the area efficiently clean, organized, and inviting.
• Provide market input regarding range and pricing.

Steering the Business

• Work actively to achieve sales growth and reasonable profitability, ensuring guest and co-worker satisfaction.
• Monitor and control food and operational costs, productivity, sales mix, and recipe cost.
• Organize business area efficiently concerning financial performance, including profit, costs, planning, and absence management.
• Ensure implementation and follow-up of standard SOP rules and guidelines.

People

• Ensure co-workers in the area understand the IKEA Concept and key guidelines.
• Support and coach colleagues to meet customer needs and grow professionally.
• Create an environment where IKEA culture is strong and diversity is valued.
• Co-operate with colleagues from other store areas.
• Keep colleagues informed and encourage knowledge sharing.

Operations

• Perform tasks requiring prolonged standing.
• Ensure compliance with food safety and hygiene practices.
• Attend to customer needs and requests pleasantly.
• Ensure products are in perfect condition and correctly priced.
• Maintain cleanliness and hygiene standards at all times.
• Perform manual chores, including cashiering.

Required Skills To Be Successful:

• Excellent communication and interpersonal skills.
• Leadership ability with a focus on motivating and developing teams.
• Ability to create and maintain a culture embodying IKEA values embracing diversity.
• Strong customer focus with skills in accountability, continuous improvement, and teamwork.

What Qualifies You For The Role:

• High School/Trade School Graduate, ideally in hotel, business, or culinary studies.
• Minimum 2-3 years of food service supervisory experience in a high-volume environment.
• A strong interest and knowledge of the culinary or food service industry.
• Proven customer focus abilities.
• Capacity to work in a high-volume, fast-paced retail environment.
• Possess analytical skills and multitasking capabilities.
• Proficiency with computers and technology.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.