Support Staff | Retail | ACE Hardware, Dubai Hills

Job Requisition ID: 182060 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Support role is pivotal in creating an optimal shopping environment that enhances customer experience and drives sales. The position demands practical judgment in maintaining store standards, operating POS systems, and exhibiting proficiency in product knowledge to assist customers effectively. Success in this role is marked by meeting sales targets through strategic selling, maintaining accurate pricing, and ensuring impeccable store presentation and readiness.
• The role operates within a retail sales function where collaboration with internal teams is key, albeit mainly centered on individual responsibilities. The primary focus is on concrete tasks with short timespans for decision-making, requiring adherence to defined procedures while being vigilant of minor process changes for improvement.

Customer Service

• Provide high-level customer service at all times, assisting and advising customers professionally.
• Understand and effectively communicate product categories and benefits to customers.
• Ensure all customer inquiries are handled swiftly and to satisfaction.

Sales Operations

• Operate the point of sales system accurately as needed.
• Follow cash operation procedures, maintaining transaction accuracy.
• Engage customers to drive sales and meet targets through effective selling techniques.

Product and Store Management

• Learn and actively promote product knowledge to advise on the right products to meet customer needs.
• Assist with receiving deliveries and display goods per approved procedures.
• Ensure store merchandise is priced and ticketed correctly to prevent loss and enhance customer experience.
• Maintain a clean and shoppable store appearance by applying merchandising principles and initiating cleaning programs.
• Participate in efforts like stock take, new store openings, and seasonal launches to support store operations.

• Excellent interpersonal and communication skills.
• Proven ability to operate POS systems effectively and accurately.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team to achieve sales objectives.

• Completion of secondary school education.
• Minimum of 2 years experience in a retail environment.
• Familiarity with store operations, POS systems, and merchandising.
• Ability to learn and communicate product knowledge effectively.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.