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Store Manager | Watsons | Mirdif City Centre | Dubai,UAE

Date: 13-Oct-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 107943 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

 

The job holder is responsible for planning, controlling and directing his store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people's skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets.

 

Key Accountabilities

 

Profit Financial

  • Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
  • Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
  • Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
  • Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
  • Recommends and initiates plans to optimize the stores’ controllable expense.
  • Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)

 

Commercial 

  • Checks and reviews the implementation of display and timely replenishment.
  • Manages availability and timely replenishment of stocks.
  • Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
  • Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
  • Ensures customers shopping experience exceeds customers’ expectation.
  • Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
  • Drives loyalty members programs and initiatives to achieve target transactions participation.
  • Drives selling techniques to achieve target conversion/transaction rate
  • Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
  • Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)

 

Process

  • Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
  • Demonstrate strong analytical skills and understanding of the system and reporting
  • Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
  • Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)   
  • Cashiering duties

 

People

  • Plans and monitors Personal Development Plans In role development interventions.
  • Identifies, implements and monitors team learning interventions.
  • Reviews and discusses performance appraisal and personal plans of direct reports.
  • Implements action plans for employee engagements

 

About You

 

Education:

Any relevant degree, bachelor or master’s degree would be a plus

 

Minimum Experience and Knowledge

Min 3 to 5 years of experience in retail and team management 

 

Job-Specific Skills

Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…)  Computer skills

Management skills

Empathy Customer service and results oriented Leadership and problem-solving skills

Excellent relationship skills

Integrity and trust Dealing with ambiguity

Proactive with good team spirit and able to take initiatives

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.