Store Manager - Beauty | Retail | Watsons | Dubai

Job Requisition ID: 176227 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Store Manager is responsible for leading their team to deliver high customer service standards and achieve sales and profitability targets. The role requires excellent communication and people skills to influence professional customer service and leverage sales analysis for business growth. The Store Manager oversees direct reports including Beauty Advisors, Beauty Specialists, Makeup Artists, and Inventory Controllers. Financial responsibilities include managing P&L and store KPIs such as UPT, ATV, SOP, Audit, Compliance, and Shrinkage.

What You Will Do:

Profit Financial

• Drive, monitor, and review sales performance to deliver the store level sales budget.
• Conduct monthly meetings focusing on category sales performance with selling personnel.
• Implement strategies to achieve sales targets for exclusive products and submit feedback on promo effectiveness.
• Manage and control store approved OPEX budgets, including utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize controllable expenses.
• Achieve shrinkage budget below tolerance level through daily monitoring of compliance.

Commercial

• Review and ensure timely replenishment and display implementations.
• Manage availability and timely replenishment of stocks.
• Ensure consistent inventory adjustments for accuracy.
• Comply with the Brand of Service Standards in customer interactions.
• Enhance customer shopping experience to exceed expectations.
• Handle and report product queries and complaints professionally.
• Drive loyalty programs and initiatives to achieve transaction targets.
• Deploy selling techniques to improve conversion/transaction rates.
• Ensure proper execution of promotions and store activities.

Process

• Communicate and implement policies, brand standards, grooming, and internal controls as per SOP.
• Demonstrate analytical skills and system/reporting understanding.
• Monitor store controllable expenses and manage loss, asset protection, and inventory.
• Liaise with mall management and handle store documentation (daily reports, banking, etc.).
• Perform cashiering duties.

People

• Plan and monitor Personal Development Plans and role development interventions.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisals and plans with direct reports.
• Execute action plans for employee engagements.

Required Skills To Be Successful:

• Strong understanding of retail operations and systems.
• Leadership and management skills.
• Customer service excellence and results orientation.
• Analytical skills and proficiency with reporting tools.

What Qualifies You For The Role:

• Bachelor or Master's degree considered a plus.
• Minimum 5+ years experience in retail and team management within the beauty sector.
• Good knowledge of beauty industry trends and retail operations.
• Skills in management, people development, computer systems, and customer service.
• Leadership, problem-solving, and excellent relationship skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…