Spare Parts Manager | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 176869 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Spare Parts Manager for Hino Commercial Vehicles will lead the Spare Parts function in the UAE. This role involves ensuring the achievement of monthly performance targets and annual budgets, maintaining optimal inventory performance, engaging with B2B partners and distributors, and ensuring high levels of customer satisfaction. The manager will work within AL Futtaim Automotive's governance standards and values, aligning all spare parts operations with the strategic goals of the organization. High performance in achieving financial, operational, and team development targets is essential for success in this role.

Financial & Commercial Accountability

• Accountable for delivery of monthly spare parts sales targets and annual revenue and gross margin budgets.
• Prepare, manage, and control the annual spare parts operating budget.
• Monitor monthly performance versus budget and implement corrective actions where required.
• Manage inventory investment, working capital, and cost control to support business profitability.

Spare Parts Operations & Inventory Management

• Lead end to end spare parts operations including forecasting, ordering, stocking, and distribution of genuine Hino parts.
• Ensure optimal inventory levels to support workshop operations, B2B customers, fleet accounts, and distributors.
• Maintain inventory health through effective stock turnover, ageing control, and obsolescence reduction.
• Conduct regular stock audits and physical inventories in line with company and OEM standards.

Procurement & Principal / Distributor Coordination

• Liaise with Hino principals and approved suppliers on parts procurement, pricing, promotions, warranty claims, and returns.
• Ensure full compliance with OEM policies, ordering processes, and documentation requirements.
• Support distributor and dealer network requirements in line with agreed service levels.

People Leadership & Development

• Lead, coach, and develop the Spare Parts team to achieve agreed performance objectives.
• Ensure effective manpower planning, performance management, training, and succession planning.
• Promote a culture of accountability, safety, continuous improvement, and adherence to AL Futtaim values.

Stakeholder & Customer Management

• Work closely with Service, Sales, Warranty, Finance, and Supply Chain teams to ensure seamless aftersales support.
• Build and maintain strong relationships with B2B customers, fleet operators, distributors, and internal stakeholders.
• Act as the escalation point for critical spare parts related customer issues.

Systems, Reporting & Compliance

• Ensure effective use of ERP / DMS systems for parts ordering, inventory control, invoicing, and reporting.
• Prepare and present regular management reports covering sales, inventory, ageing, and KPI performance.
• Ensure compliance with company policies, audit requirements, and health & safety standards.

• Commercial Acumen
• Customer Focus
• Driving Results
• Planning & Organizing

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Engineering, or a related discipline.
• Minimum of five years' experience in spare parts or aftersales operations within the UAE market.
• Strong B2B experience, including management of fleet, corporate, and key accounts.
• Proven track record in a dealer and distributor operating model, preferably in commercial vehicles or the heavy-duty automotive sector.
• Sound understanding of UAE market dynamics, customer expectations, and distributor operations.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.