Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

Job Requisition ID: 171178 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

• The Store In Charge is responsible for driving sales, customer satisfaction, and store operations while ensuring profitability and high merchandising standards. The role involves comprehensive training and development of the staff, managing direct and total reports, and is accountable for achieving various operational metrics such as annual and brand budgets, visual merchandising scores, customer service excellence, and zero stock pilferage. A key success factor is leading a highly motivated team and personal development through training programs.

Customer Experience / Sales

• Ensure high standards of customer service in all areas of operations.
• Provide complete functional area knowledge to store staff for effective job performance.
• Resolve customer complaints and issues to achieve satisfaction within company policies.
• Support marketing and promotions by coordinating with the merchandising team for campaign adjustments.
• Ensure stock and manpower planning to support expected demands efficiently.

Drive Sales & Profitability

• Participate in monthly forecasting with inputs from various departments.
• Monitor progress through weekly meetings and take corrective measures if needed.
• Meet or exceed profitability expectations in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Control company assets by meeting all loss prevention measures.
• Execute and comply with company policies and store procedures.
• Ensure smooth store operation in collaboration with managers to maintain brand integrity.
• Investigate cost-saving measures to minimize operating costs and wasteful expenditure.
• Identify high-risk areas and take measures to reduce shrinkage.

Team Management

• Maintain a motivated store team using positive reinforcement.
• Coach, counsel, discipline, plan, monitor, and appraise staff performance results.
• Oversee all cashiering activities including reconciliations and bank deposits.
• Manage annual leave plans considering business needs and peak periods.
• Ensure retail back office coordinator is updated on all leaves and records.

Self-Development

• Attend product training workshops and training programs to maintain professional knowledge.

People Development / HR

• Recruit, hire, develop, and retain high-quality management associates for succession planning.
• Lead by example, providing training and ongoing feedback on product knowledge and selling skills.
• Organize weekly staff meetings and daily briefings on store performance and company strategies.
• Communicate new store procedures and performance targets effectively.

• Strong MS Excel and PowerPoint skills.
• Extensive marketing strategy development experience.
• Self-motivated with strong communication skills.
• Strong understanding of customer and market dynamics.

• High school education or equivalent preferred.
• Minimum two years of Assistant Store Manager experience.
• Proven track record in driving sales and profit results.
• Experience in training and developing teams.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.