Shopping Experience Assistant | Retail | IKEA Jebel Ali

Job Requisition ID: 176777 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Shopping Experience Representative is responsible for overseeing and supporting the Info desk to assist customers in a professional and friendly manner. The role emphasizes providing excellent customer service by managing the cash handling procedures, maintaining efficient transaction records, and ensuring a smooth shopping experience. Success in this role is dependent on the ability to respond promptly to customer needs, manage complaints effectively, and make decisions at the Returns & Exchange desk that uphold customer satisfaction while adhering to company policy. The representative must also ensure effective communication regarding services and maintain a safe environment, especially in areas like Smaland. Reporting and analyzing transaction data regularly is crucial for identifying sales trends and improving store performance.

What You Will Do:

• Follow standard operating procedures for cash handling. Receive payments by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading, ensuring accurate handling and safe custody of collected cash.
• Greet and welcome customers on arrival at the store; ensure shopping tools, catalogs, bags, and trolleys are readily available to facilitate their shopping journey.
• Efficiently attend to customers to minimize queues and guarantee maximum satisfaction.
• Ensure customers at the Returns & Exchange desk perceive the policy as generous and the procedure as quick and easy.
• Handle routine customer complaints promptly and courteously.
• Explain Smaland admission policy in a friendly manner, ensuring the safety of children is prioritized.
• Make announcements and page customers when necessary, especially regarding children in the playroom area.
• Adhere to all system procedures as per policy.
• Book IKEA services such as Home Delivery, Assembly, and Measurement. Follow up on out-of-stock articles in self-serve.
• Handle returns and exchange issues using personal judgment and authority given by management.
• Detect, act upon, or report any product faults, safety issues, or transportation problems identified at the Returns & Exchange desk.
• Brief the Duty Manager on complaints requiring management assistance.
• Prepare daily, weekly, and monthly transaction reports for reconciliation and trend analysis.

Required Skills To Be Successful:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Fluency in English with a preference for proficiency in Arabic.
• Customer-focused approach and accountability.

What Qualifies You For The Role:

• High School education level.
• Minimum of 2 years experience in a similar customer service role.
• Excellent communication and interpersonal skills.
• Problem-solving skills are essential.
• Proficient command of the English language is mandatory; proficiency in Arabic is preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.