Shopping Experience Assistant - Cashier | Retail | IKEA Jebel Ali

Job Requisition ID: 179565 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Shopping Experience Representative is responsible for overseeing and supporting the Info desk to ensure customers receive professional and friendly assistance. This role requires a focus on maintaining accurate financial transactions and efficient customer service operations, especially at the Returns & Exchange desk. Success in this role involves creating a welcoming store environment, safeguarding customer satisfaction, and adhering to company procedures. The representative plays a crucial role in the customer shopping journey, from greeting them at the store to resolving product and transaction-related queries.

What You Will Do:

• Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available.
• Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.
• Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.
• Greet and welcome customers on arrival at Smaland, explaining the admission policy in a friendly manner.
• Make announcements or pages to customers (parents) for issues in the playroom or general announcements.
• Follow SOPs for cash handling, receiving payment by various methods (cash, cheque, credit cards, etc.).
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before and after trading to ensure accurate cash handling.
• Ensure the Returns & Exchange desk is viewed as quick and easy by customers.
• Handle returns and exchange issues using judgment and management guidelines.
• Inform management about product faults or safety issues from Returns & Exchange desk feedback.
• Prepare reports of transactions for reconciliation and analysis of store performance
• Ensure child safety is a priority in Smaland, providing a safe environment for children.
• Adhere to all system procedures as per policy and complete booking of IKEA services.
• Brief Duty Manager on complaints requiring management assistance.

Required Skills To Be Successful:

• Proactivity and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluency in English; proficiency in Arabic preferred.
• Customer-focused mindset with accountability and teamwork abilities.

What Qualifies You For The Role:

• High School diploma.
• Minimum 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Good command of English language; Arabic language is preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.