Service Supervisor - Marine | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 173308 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a highly skilled Service Supervisor to join our team in Dubai (DIP-2). The role acts as a key link between customers and the workshop, ensuring all service needs are addressed promptly, accurately, and with a high level of professionalism. You will be responsible for leading a team of Repair and Master Technicians, ensuring exceptional service delivery, efficient workshop operations, and strong customer satisfaction.

What you will do:

• Allocate and schedule job cards to technicians based on skill level and workload to ensure efficient throughput.
• Conduct quality checks on completed jobs and monitor warranty processes.
• Review workshop performance metrics such as hours sold, idle hours, and margins, preparing reports for management.
• Build and maintain strong relationships with customers through transparent communication and service updates.
• Prepare service quotations, reports, and secure customer approvals.
• Follow up on payments and ensure timely job closure with no aged WIPs.
• Drive revenue through upselling, preventive maintenance recommendations, service contracts, and supplementary estimates.
• Ensure compliance with company and ISO documentation standards.
• Support the achievement of monthly revenue targets and customer satisfaction index (CSI) goals.

Required skills to be successful:

• Diploma or Bachelor’s degree in Automobile, Marine, or Mechanical Engineering.
• Minimum 10 years’ experience with an authorized dealership, preferably in marine engines, including at least 5 years in a supervisory role.
• Strong knowledge of workshop processes, service contracts, warranty policies, and technical concepts of diesel engines, driveline, and electrical systems.
• Excellent communication, leadership, and customer-handling skills.
• Proficiency in MS Office, SAP, ARIBA, CRM/DBM.
• Fluent in English (Arabic an advantage).
• Valid UAE driving license

About the team:

You will be part of a high-performing Post Product Service (PP Service) department, reporting directly to the Service Manager and leading a team of Repair Technicians and Master Technicians. The team works collaboratively to deliver efficient workshop operations, meet service KPIs, and maintain high levels of customer satisfaction.

What equips you for the role:

• Proven experience in managing service operations within a dealership or marine environment.
• Strong leadership and team management capabilities with a results-oriented mindset.
• Technical and analytical thinking with a proactive approach to problem-solving.
• Ability to multitask and perform effectively under pressure.
• Commitment to customer satisfaction and service excellence

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.