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Service Advisor - Toyota & Lexus | Al Futtaim Motors | Al Ain

Date: 15-Sep-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 105947 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Service Advisor - Toyota & Lexus | Al Futtaim Motors | Al Ain


About the Position:
Al Futtaim Toyota are currently looking to recruit a number of experienced Service Advisors to join our team in Al Ain. These roles will report into the Service Manager. It is the responsibility of the Service Advisor to ensure the condition of the vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests; to ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out; to qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty; to ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations alongside achieving monthly financial targets set for Labour Hours, Parts and other sales.


About You:
The ideal candidates will have the following qualifications, skills and experience:

  • Diploma or Degree in: Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
  • Minimum Experience:   3 to 5 years of experience in the Automotive industry or similar role.
  •  A broad based knowledge to service as a reliable consultant is absolutely essential for this role and be able to provide up-to-date technical information in response to customer inquiries
  • Fluency in both the Arabic and English language is imperative for these positions.



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.