Service Advisor - Construction Equipment | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 171042 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
We are looking for a Service Advisor to join our FAMCO Construction Equipment team in DIP 2. This role is the first point of contact for customers requiring service support and plays a key role in ensuring smooth daily service operations. You will be responsible for coordinating service jobs between customers, technicians, and internal teams, ensuring accurate documentation, timely updates, and adherence to company service and safety standards.

What you will do:

• Receive and log customer service requests via phone, email, or in person.
• Open and manage service job cards, assigning them to technicians under the Service Supervisor’s guidance.
• Coordinate job scheduling, technician dispatch, and parts availability.
• Follow up with technicians to monitor job progress and ensure timely completion.
• Communicate with customers about job status, findings, and estimated completion times.
• Prepare warranty claims and technical reports, ensuring all documentation is complete.
• Maintain accurate records and filing of service-related documents.
• Support the Service Supervisor in achieving KPIs like job turnaround time, job closure rate, and customer satisfaction.

Required skills to be successful:

• Strong communication and interpersonal skills for customer interaction.
• Good organizational skills with the ability to multitask and manage service workflows.
• Proficiency in Microsoft Excel, Word, and preferably service systems such as SAP.
• Attention to detail and accuracy in documentation.
• Ability to work under pressure in a fast-paced service environment.

About the team:

You will be part of the Construction Equipment Service Department at FAMCO – CE, reporting directly to the Workshop Supervisor. The team consists of skilled technicians, service coordinators, and supervisors who work together to deliver exceptional service to our customers. Collaboration, teamwork, and customer focus are at the core of our operations.

What equips you for the role:

• Diploma in Mechanical or Automotive Engineering (or equivalent qualification).
• 1–3 years of experience in service coordination, workshop administration, or a similar Service Advisor role.
• Knowledge of mechanical systems, preferably Volvo machinery (engine and hydraulics).
• Previous experience preparing and processing warranty claims.
• Punctuality, professionalism, and a customer-first mindset

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.