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Service Advisor - HINO Trucks (x2) | Commercial Vehicle Division

Date: 23-Jun-2022

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 129185 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

 

Service Advisor - HINO Trucks | Commercial Vehicle Division

 

About the Position
We have an excellent opportunity for experienced Service Advisor who is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.


Reporting to the Aftersales Manager you are expected achieve the following:

  • Build long-term relationships with customers to ensure customer retention & loyalty.
  • Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  • Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. 
  • Coodinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. 
  • Effectively sell the service contracts for all the retail / fleet customers with maximum success ratio.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience

 

About You:
The ideal candidate for this role must have the following qualification, experience and skills:

  • Diploma or Bachelor of Automobile or Mechanical Engineering graduate.
  • 2 to 3 years overall experience as a Service Advisor in commercial vehicle industry, Trucks or buses division in particular.
  • Experience with automotive dealer / distributor business processes, working knowledge of MS office, ERP (SAP) skills, customer handling skills and good communication skills. Logical thinking ability to understand the technical root cause of the problem with the vehicle. 

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.


We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.


What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.