Service Advisor | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 169015 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
As a Service Advisor in our Material Handling Equipment division, you will be the key contact between our customers and the service team. You will play a vital role in ensuring a seamless aftersales journey by managing service consultations, updating customers on repair progress, and delivering a high-quality customer experience that drives satisfaction, loyalty, and business growth.

What you will do:

• Build and maintain long-term relationships with customers to ensure loyalty and retention
• Consult with customers to understand service needs and ensure the job is done right the first time
• Coordinate with the workshop team to ensure on-time delivery and regular progress updates
• Provide detailed explanations of completed work and cost breakdowns at delivery
• Upsell recommended services and control discounting to meet monthly revenue targets
• Resolve customer complaints to satisfactory closure while protecting brand reputation
• Ensure compliance with SOPs, company policies, and distributor guidelines
• Maintain 100% accuracy in documentation and data entry

Required skills to be successful:

• Strong customer handling and interpersonal skills
• Ability to explain technical information clearly and confidently
• Sales acumen for service upselling
• Proficient in MS Office; SAP experience preferred
• Fluent in English; basic Arabic is a plus
• Technical understanding of automotive systems
• Strong coordination and communication between customers and technical teams

About the team:
You’ll be joining a passionate and technically skilled aftersales team that supports Material Handling Equipment clients. The team works collaboratively to ensure service excellence, timely repairs, and customer satisfaction while maintaining high operational standards and delivering on revenue targets.

What equips you for the role:

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering
• 3–5 years of experience in the automotive industry, ideally in a similar service advisor role
• Customer-focused mindset with cultural sensitivity and a responsible, honest approach
• Working knowledge of aftersales processes and systems

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.