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Service Administrator - Service Contracts | FAMCO Bus Division | Dubai

Date: 21-Feb-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 76014 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Service Administrator - Service Contracts | FAMCO Bus Division | Dubai


About the Position

We have an excellent opportunity for experienced Service Administrator for Service Contracts who will be responsible for collating information, generating reports and monitoring service contracts profitability. You will have close interaction with customers, workshop team and sales team.


Reporting to the Service Manager you are expected achieve the following:

  • Collating Information from the ERP system or other sources related to Service Contracts and generate reports
  • Alerts the workshop manager / higher management about the exceptions which may affect the profitability of the service contracts
  • Presentation of reports related to service contracts to higher management
  • Prepares and shares relevant reports with the Principals related to Service Contracts
  • Maintains Contact with Service Contract Customers for technical and commercial matters


About You:

The ideal candidate for this role must have the following qualification, experience and skills:

Minimum Qualifications and Knowledge: Diploma in Mechanical / Automotive or Bachelor’s Degree


Minimum Experience: 3 years hands on experience in service contracts management in a reputed automotive dealership


Job-Specific Skills:

  • Good communicator in English; Arabic an advantage
  • Sound technical knowledge
  • Requisite knowledge in MS office
  • Valid UAE drivers’ license
  • Ability to think analytically
  • Planning and organizing



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.