Senior Sales Assistant | Retail | ACE Hardware | Dubai Festival City

Job Requisition ID: 172784 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Senior Sales Assistant is integral to the effective running of the department or store, providing leadership and support to ensure staff complete all tasks efficiently. The role requires maintaining top-tier customer service standards and acting as a deputy for the line manager in store operations. Success in this role is measured by the ability to lead by example, develop staff, and uphold store performance metrics.

What You Will Do:
Customer Service

• Provide high levels of customer service and lead by example.
• Maintain excellent product knowledge to handle customer queries efficiently.
• Engage with customers to ensure satisfaction and resolve complaints swiftly.

Store Operations

• Assist the store manager with day-to-day operations, covering Duty Management shifts as needed.
• Run the department in the absence of the line manager, ensuring seamless store opening and closing procedures.
• Ensure accurate ticketing and pricing in line with company policies.

Point of Sale (POS) Operations

• Train new employees on efficient POS operations to minimize service disruptions.
• Manage any corrective actions related to POS with efficiency.
• Ensure smooth and accurate transactions to enhance customer experience.

Product and Stock Management

• Maintain in-depth product knowledge to train new employees and promote additional sales.
• Supervise the receiving of deliveries, ensuring procedures are followed and discrepancies are investigated.
• Participate in store stock takes, new store openings, and promotional activities to drive business operations.

In-Store Administration

• Adhere to in-store cash handling procedures with a high level of accuracy.
• Perform banking activities and ensure compliance with company policies.

Required Skills To Be Successful:

• Excellent customer service skills and the ability to train others.
• Strong leadership and team management abilities.
• Proficiency in Point of Sale (POS) systems and operations.
• Effective communication and problem-solving skills.

What Qualifies You For The Role:

• Completed full-time education to a high school level.
• Minimum of 3 years experience in a retail environment or a supervisory role within the service industry.
• Proven ability to manage store operations and lead a team effectively.
• Competence in cash handling and administrative procedures.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.